Arden Health
Arden Health made interviews fairer with shared scorecards
A clinical software company used structured scorecards to make hiring decisions more consistent.
3.7 of 4
Average interviewer agreement score
Industry
Health software
Team size
140 people
Every interviewer now scores the same four things. Our debriefs are shorter and our decisions are easier to explain.
Grace Okonjo
VP of People
The problem with gut feel
Arden Health’s interviewers were experienced and well meaning, but each of them looked for something slightly different. Two candidates with similar interviews could get very different outcomes.
Four areas, one scale
Grace’s team agreed on four areas for each role and a simple 1 to 4 scale. Interviewers fill in the scorecard straight after the interview, before they see anyone else’s scores.
Within two months, interviewers agreed with each other far more often, and candidates started mentioning in their feedback how clear the process felt.