Northloop
Northloop hired 40 support agents in one quarter without adding a recruiter
A fast-growing logistics startup scaled its support team across three time zones with one recruiter.
40 hires
In one quarter, with one recruiter
Industry
Logistics software
Team size
220 people
The board told us where people were stuck. Most of our delay was candidates waiting for a phone screen, and we fixed that in a week.
Theo Marsh
Talent Lead
Hiring at the speed of growth
Northloop signed four enterprise customers in one month and needed forty support agents fast. Theo was the only recruiter.
The lane stats on each board showed that candidates waited an average of nine days for a phone screen. Everything after that moved quickly.
Fixing the bottleneck
Theo opened phone-screen slots to three team leads and let the scheduler pick times that suited everyone. The wait dropped to two days, and the team hit its number with a week to spare.